Cancellation and Pause Policy

We strive to offer flexibility and convenience while ensuring timely delivery of the highest-quality steaks. Below is our cancellation and pause policy:

1. Delivery Schedule:
   All steak subscriptions are delivered every Saturday.

2. Cancellation or Pause Deadline:

   • To cancel or pause your subscription for the upcoming Saturday delivery, you must make the request before 11:59 PM on Tuesday of the same week.

   • Any requests made after this deadline will apply to the following week’s delivery.

3. How to Cancel or Pause:

   • You can cancel or pause your subscription anytime through your online account.

   • Alternatively, you can contact our support team for assistance.

4. Pausing Your Subscription:

   • Customers can pause their subscription for as long as needed without penalty. Simply reactivate your subscription when you're ready to resume enjoying our premium steaks.

5. Missed Deadlines:

   • If a cancellation or pause request is submitted after the Tuesday deadline, the order will be processed as usual, and delivery will occur on Saturday.

   • No refunds will be issued for late requests.

6. Resuming After a Pause:

   • Reactivate your subscription through your account or by contacting us. Make sure to reactivate before Tuesday at 11:59 PM to receive your steaks for the upcoming Saturday.

This policy helps us manage inventory and ensure all deliveries meet our high standards for freshness and quality. We appreciate your understanding!